Beacon Carpet Cleaning, Inc. ratings, reviews and complaints - Carpet and Upholstery Cleaning Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Beacon Carpet Cleaning, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Beacon Carpet Cleaning, Inc. is a company that specializes in carpet care, including re-streching, repairs, upholstery, fabric protection and much more.

Primary Contact:	Ken Rogers (Owner)
Business Started:	8/1/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On August 21 2008 we verified the company is certified through the IICRC The Institute of Inspection Cleaning & Restoration Certification for the following services: Carpet Cleaning Commercial Carpet Maintenance Rug Cleaning Water Damage Restoration Upholstery and Fabric Cleaning Odor Control Carpet Repair and Reinstallation Stone Masonry and Ceramic Tile Cleaning Dry Foam Absorbent Compound Hot Water Extraction

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Marblelife Of Orange County

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

33051 Seawatch, Dana Point, CA, 92629

Reputation Report

Beacon Carpet Cleaning, Inc.

Complaints and Resolutions

Other Information