Benchmark Financial Groups, LLC ratings, reviews and complaints - Loan Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company fails to fund equipment leases and does not honor the original terms and conditions of the lease agreement. Complainants indicate the company offers a pre-approved equipment lease and requires an advance deposit. However after sending the required deposit complainants report the interest rate length of term or payment amount changes or the company is unable to fund the lease at all. Complainants request refunds however some complain the company only refunds a portion of their initial deposit. ~~The company generally responds to complaints by indicating the customer was approved for and executed the lease agreement and by stating that the terms of the lease did not significantly change. The company states complainants decided not to continue with the lease funding after they were approved and states they are willing to apply any deposits received towards future funding. In some cases the company indicates the complainant was unable to be approved for financing or by referring to the terms of the contract which states the deposits are non-refundable. The company responds to other complaints by issuing refunds.

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Complaint Closing Statistics

0 complaints against Benchmark Financial Groups, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing equipment financing services.

Primary Contact:	Marcus Davin (President/ CFO)
Business Started:	9/1/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Joon Byun (CFO)

Other Categories:

Other Financial Services

Leasing Service

Reputation Report

Benchmark Financial Groups, LLC

Complaints and Resolutions

Other Information