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Benjamin Franklin Plumbing

36 inquiries |
Plumbing Drain and Sewer Cleaning Services

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11825 West Point Douglas Road S #2
Hastings, MN 55033 | Get Directions

(866) 687-4853

http://www.benjaminfranklinplu...

Company Rating

CCC

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/23/2019 Kathy G.

I want their business evaluated and this is bull. I am elderly, but I just want this to stop before others DO get scammed.

Eric Ruschmeyer came to my house because of a plumbing issue. Told me my job was huge and would cost thousands to fix. First they would have to bring in a crew to sterilize the area and rip out half my bathroom and then more thousands for a team to fix the problem once evaluated. I let him leave and next morning another plumber came and within a half hr had the problem fixed for $175. They were talking $2500 out of pocket and then I was to pay for it and try to get compensated from my homeowners ins. This wasn't even to fix the plumbing. It isn't the money it is that this company is trying to scam people that is just WRONG.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Benjamin Franklin Plumbing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is plumbing drain and sewer cleaning services.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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