Bergen Optometry Group PA

Shady Pit Of Liars/Avoid At All Costs!

On June 13, 2022 I went into Bergen Optometry for an eye exam. During said eye exam, Dr. Shoshana Pinsky tried to talk me into an eye dilation procedure. She informed me that if I didn't get it done within 30 days, my insurance company would charge THEM a fee as this dilation was mandatory. I thought this sounded very suspicious and like a ploy to bill more, so I checked with my insurance company and they confirmed that was NOT true. This along with their negative Google reviews made me very skeptical of continuing to do business with them so I asked them to provide me with my prescription on 3 occasions. As of today's date, September 21, 2022 I have yet to receive ANY prescription.   Further complicating the matter, for some reason, Dr. Pinsky insisted on adding bifocals and giving me a dual prescription I never asked for. I asked them on 3 occasions (1st time over the phone with Edna the salesperson & then via text on 7/15/22 & 7/19/22; I have screenshots) to provide me my prescription (WITHOUT bifocals).  Edna the salesperson insisted she could not do that as whatever Dr. Pinsky wrote was final. I have that on a voicemail she left me. Still, I have yet to receive any prescription (with or without bifocals). I filed a grievance with Aetna, my insurance company highlighting my experience & they blatantly lied to Aetna saying they had provided me a prescription and without bifocals. Neither is true & I would love it if Bergen Optometry/Dr Pinsky could prove their claims that they gave me my prescription otherwise, I would think this is paramount to insurance fraud (because they charged my insurance company, did not deliver a prescription & then lied about it). Dr. Pinsky also denied her stating an eye dilation was mandatory. Of course she did! Unfortunately, the latter will remain my word against hers unless more patients come forward with similar experiences. It seems as if they make all of this so complicated so that the patient has no choice but to purchase glasses, contacts thru them only. This is very unethical and to not provide a prescription is in clear violation of the "Eyeglass Rule" https://www.ftc.gov/legal-library/browse/rules/eyeglass-rule which states that by law, all Optometrists are required to give you a prescription whether or not you ask for it. If you've been a victim of Bergen Optometry's fraud, you can file a claim with The Federal Trade Commission at reportfraud.ftc.gov You can also file a grievance with your insurance company. Eventually, the volume of official complaints will outweigh their lies.

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