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Best Buy

37 inquiries |
Electronic Equipment Retail

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2034 Skibo Rd
Fayetteville, NC 28314-2245 | Get Directions

(910) 868-3707

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/19/2023 Bryon C.

I wish I could give 0 stars.

Sept 15 and Sept 16 I went to Best Buy (total of about 1 and 1/2 hour all together) and wanted to buy a Sony TV and could not get anyone to help. me. I went to the front of the store to the store door greeter that was on the job and told him I tried to get help to buy a TV. He stop chewing his food for a few seconds (with food in his food) and a smirk on his said OK and looked the other way. I have a photo of the guy if anyone needs to know who he is. That the door greeter and others Best Buy workers be train better in showing greater respect for the customers that help them get a paycheck. Also do not eat on the clock.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Best Buy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is a radio television and electronic retailer.

Primary Contact:	Linda Tompsom (General Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Best Buy Co Inc

Websites:
There are no additional web sites.

Contacts:

Jon Ahart (Manager)

Other Categories:

Computer Equipment, Parts, and Supplies Retail

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