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Best Western Inn

  49 inquiries |
Hotels

909 16th St
Modesto, CA 95354-1117
| Get Directions

(209) 524-7261

http://www.centralvalleybwhote...

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/7/2020

I recently booked and paid for a room at this hotel through Priceline.com. The room cost $99.00 for the night and it was paid for through priceline. When I get to the hotel the front desk attendant informs me of an additional $100. Room deposit that has to be put on a Debit or Credit Card. I told her that was ok. When I proceeded to give her my California State issued Credit/ Debit card. She said that she could not accept Unemployment cards. She automatically assumed that it was a card that unemployment benefits are paid on. However my case is actually Disability payments. I asked her if it was ok for me to put the deposit in cash and I was told No. I explained to her that I already had paid for the room as Priceline already had deducted the payment from my card. She said I could call them and tell them that they can call her and she will ok my refund free of charge. This was very disappointing as it was late in the evening and not only will i have to get on the phone to get my refund but I will also have to continue to look for lodging for the night after thinking that had already been taken care of earlier that day. I did call Priceline and after being on hold for an hour and then speaking to someone, I was told I would get my refund. As of today, I still don't see the refund amount back in my account. After getting settled in at a different hotel and thinking about that situation, I can't help but feel like I was discriminated against. She automatically assumed I unemploy

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Best Western Inn closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's nature of business is Hotels And Motels

Primary Contact: Kevin Kingsley (Manager)
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.