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Better Financial Freedom

  151 inquiries |
Debt Relief Services - non-compliant with FTC Rule

17632 Irvine Blvd., Suite 225
Tustin, CA 92780
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(800) 734-9740

Company Rating

F

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege once fees are paid the company fails to notify them of the status of their case creditors continued collection efforts creditors they contacted claimed they had not heard from the company and they experienced difficulties reaching the company by phone. Most complainants request refunds.~~The company responds to some complaints by agreeing to issue refunds. In other cases they offer explanations for service issues and explanations for their actions. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

0 complaints against Better Financial Freedom closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Better Financial Freedom, is providing Loan Modifications.

Primary Contact: Anna Huerta
Business Started: 10/20/2009
Social:

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Licensing

California law requires bill paying services and pro-raters accepting money from clients to be disbursed to creditors on behalf of the debtor to be licensed by the California Commissioner of Corporations and file a $25 000 bond. As of our last verification on April 15 2010 we found no record of this company being licensed as required for their industry.~ ~To verify licensing contact the California Dept. of Corporations by writing to 1515 K Street Suite 200 Sacramento CA 95814-4052 by calling (916) 445-7205 (866) 275-2677 or 866 ASK CORP. Prorater licenses can be verified on-line by accessing the DOC website at www.corp.ca.gov.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Our experience with debt negotiating companies is that they attract customers with large credit card debt by claiming to be able to settle those debts for a fraction of their face value. They often claim that their services are more effective than those provided by credit counseling services and that they are a superior alternative to bankruptcy.~~These companies usually instruct their clients to stop paying their creditors. Some companies direct clients to make their payments to the debt negotiation company instead. They promise that when sufficient cash has been accumulated to offer a settlement to a creditor they will do so. They go on to say that their program may take two or three years to complete. Most companies collect their fees upfront and generally the fees are based on some percentage of the promised savings. ~~Other companies simply collect their fee and advise debtors to save their money to pay their creditors themselves. California law limits the amount of fees debt negotiators can charge but by not collecting the money and distributing it to your creditors companies can remove themselves from the limiting statutes and charge whatever they wish. What they are supposed to do for you while you’re saving up your money is to contact your creditors and inform them that they’re working with you negotiate the amount to settle your debt and ask them stop contacting you. ~~Complaints on these companies allege that creditors continue to harass clients fees and interest continue to accumulate and that the companies do not contact the creditors. Usually creditors turn the claims over to collection agencies file suit and pursue collection of the money owed to them. Debts are seldom settled customer's credit is ruined and many people are sued forcing them to seek bankruptcy protection. Typically it is difficult to obtain refunds from the companies. ~~Debtors may not realize that if their creditors do accept a negotiated settlement the amount forgiven constitutes taxable income.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Mary Johnson (Customer Service)

Addresses: