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Better Home Exteriors

72 inquiries |
Painting Contractors

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809 West 19th Street
Costa Mesa, CA 92627 | Get Directions

(800) 284-9301

http://www.betterhomeexteriors...

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Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/18/2014 Bill C.

Customer Care at it's Best!

We have a wonderful home in Fountain Valley, CA. Over five years ago, in May of 2009 my wife and I were looking to upgrade the exterior appearance of our then 36 year old home. We looked at various options and settled on Alcoa vinyl coated siding and trim with Better Home Exteriors. Fast forward to September of 2014 the siding and trim looks just as great as the day it was installed, except I noticed that the trim and wrap on the beams over our front porch was beginning to sag and discolor. I called and spoke with the owner Cecil Calhoun. Cecil promptly came by to take a look and within 2 days his contractor was removing all of the beam wrap and discovered the wood underneath in serious condition. At NO COST to me, Cecil replaced all 5 deteriorating beams, acknowledging that this is what should have been done in the first place. This was probably several hundred if not several thousands of dollars’ worth of rework. This is truly a man and a company that stands behind their work and takes care of their customers. It's not often that you find this level of service and care. I would highly recommend Better Home Exteriors.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Better Home Exteriors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Since 1994, Better Home Exteriors has continued to provide professional and quality exterior and interior painting services.

Primary Contact:	Cecil Calhoun (Owner)
Business Started:	1/1/1994
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Licensing

California State Contractors License Board

Verified License

License Number: 716181
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Calhoun Enterprises

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Siding Materials Retailing

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