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Big Blue Bus

384 inquiries |
Bus Lines

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1444 4th Street
Santa Monica, CA 90401 | Get Directions

(310) 451-5444

http://www.bigbluebus.com

Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/17/2020 Johnnie H.

Disrespected by a freaking bus operator

Coach number i believe was 1305 or 1503 at northbound Sepulveda and La Tierra stop at 12:18 pm Sunday August 15th was south of La Tierra I'm in a wheelchair however I stood and waved he looked at me turned on his "left" turn signal almost cut off a vehicle in the left lane cut back and kept going while looking at me!!! Your operator was a white male 40 plus and bald!!! I didn't spend 3 years of my life in Vietnam to be disrespected by a freaking bus operator with all that's going on in the world today!!! I'm a former rtd operator and i know protocol and a-holes !!! Just watch the video! P.s. If I'm not mistaken he wasn't wearing a mask! Reprimand this a-hole and if he doesn't want to do what you're paying him for he should be terminated and please let me know the outcome!!!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Big Blue Bus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

The company's business is providing bus line services.

Primary Contact:	William Mondragon (Customer Relations)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

1660 7th Street, Santa Monica, CA, 90401

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