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Birch Gold Group complaints

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309 Court Avenue, Suite 809
Des Moines, IA 50309 | Get Directions

(800) 355-2116

http://www.birchgold.com

Monday through Friday: 8:00 AM to 7:30 PM Central Time.

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Birch Gold Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Birch Gold Group

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3/25/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/7/2026

BUYER BEWARE!! I was overcharged for gold and silver coins. March 2022 I rolled my 401K into a Gold IRA and was sold gold and silver coins 70 gold and 90 silver over spot price!! now December 2025 I asked what my assets are worth now its less than spot, I GOT SCAMMED After talking with my financial advisor they performed an analysis on my silver/gold purchase they charged me a premium of 78.70 above spot on the purchase of the 1/4-oz Gold Florins and 90.88 on the purchase of the 2-oz Silver Florins. - The gold spot price has increased 122.53 and the silver spot price has increased 201.53 (as of 12/30/2025 @ 2pm) since I purchased. - Based on the buy back prices they gave me on 12/5/2025, they are offering me 1 BELOW spot for the gold coins and 16.76 BELOW spot for the silver, which is insane. They since have offered me 5K in silver as a concession ARE YOU KIDDING ME!!! This means that 1) they completely ripped me off when I sold that last batch of coins to them and 2) if I had kept all the coins and sold today at those mark-downs they have devalued my coins of $70,927 in premium alone. I will contact the SEC.CTFC my AG and their AG DO NOT USE BIRCH GOLD. MY FAMILY NEEDS THIS MONEY BACK. WE STRUGGLE WITH STAGE 4 CANCER AND THESE PIGS TOOK ADVANTAGE OF US. HOW AWFUL CAN A COMPANY BE!!! SHAME ON ALL OF YOU!!! Resolution Sought THEY OFFERED NE 6K WHICH IS LAUGHABLE LOOKING FOR AN AMICALBE RESOLUTION

Company Response

3/11/2026

Antagonized by a startup gold company, Mr. Litteral has informed our company that he is being directed to submit complaints, publish negative reviews and damage our online reputation unless we either artificially increase the state value of his metals or meet other financial measures. In the short time we've had to discuss his concerns, Mr. Litteral stated he regretted leaving the complaints and plans to remove his reviews. The percentages referenced by Mr. Litteral, 78.70 above gold spot and 90.88 above silver spot, are an intentional misrepresentation of the profit Birch Gold Group earned. A thorough investigation of Mr. Litteral’s account revealed that the vast majority of the products he purchased have spreads ranging from 3 to 12. Like any physical asset, the retail value will be significantly greater than the raw material required to produce it. As seen on The United States Mint’s website, a 1 oz Silver American Eagle Proof is being sold for $178, representing $93 above today's silver spot price of $85 per ounce, or a difference of approximately 109.41. While the difference between spot and The United States Mint pricing is very easy to calculate, it is a gross misrepresentation to state that the United States Mint is charging $109.41 premium. To ensure customers have a clear understanding of pricing before completing a transaction, Birch Gold Group communicates pricing through multiple independent methods prior to a purchase happening. This includes both written documentation and conducting a verbal confirmation on a recorded line. The pricing Mr. Litteral approved in writing on March 25, 2022, matches the pricing applied to his purchase. Furthermore, the pricing he was being charged was acknowledged by him during the voice confirmation on a recorded line on the same date. Birch Gold Group adheres to rigorous compliance standards intended to ensure disclosed pricing and documented customer authorization before any transaction is completed. Regrettably, Mr. Litteral is being influenced by a startup Gold Dealer who is spreading inaccurate information to help solicit funds for their own transactions. We do have an interest in safeguarding our customers from such desperate attempts and will continue to diligently educate our community.

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