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Birch Gold Group

 Member | 43,119 inquiries |
Gold, Silver, and Platinum Dealers

309 Court Avenue, Suite 809
Des Moines, IA 50309
| Get Directions

(800) 355-2116

Monday through Friday: 8:00 AM to 7:30 PM Central Time.

Company Rating


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Customer Reviews

based on 7 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

Membership Information


Proud member since 11/14/2011
This company is a Charter Member of Business Consumer Alliance.

Recent Review

Posted on 1/9/2021

Former Employer 401k Rollover - Smooth & Helpful Process

Initially, I was skeptical of Birch Gold. However, the sales team worked with me over multiple calls to educate me on their company, the industry, where my precious metals would be stored, and much more. After my concerns and questions were addressed the rollover specialists helped with the paperwork and my asset allocation between gold & silver. There was never any high sales pressure and the Birch associates were very pleasant and patient. I am very happy with my transaction and look forward to a long term investing relationship with Birch Gold.

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Complaints and Resolutions

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Birch Gold Group closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Birch Gold Group provides precious metal and coin investment and protective services since 2003. We will help you diversify your portfolio and gain financial peace of mind.

Primary Contact: Andy Klein (Marketing Manager)
Business Started: 1/29/2003
About Birch Gold Group

Birch Gold Group is the precious metals company of choice for people who appreciate the personal touch and believe that integrity is still important. Our client satisfaction and record of service is exemplary and boast numerous accolades from current and past clients. Whether you’re a first-time precious metals investor looking to protect a modest few thousand dollars or an experienced, high-end platinum investor, we strive to provide you with superior service.

Birch Gold Group was founded upon moral and ethical principles. We consider it our responsibility to help our clients preserve and protect the purchasing power of their wealth regardless of the political whims and follies in Washington and beyond.
We will keep you updated on the growth of your portfolio by providing you with a monthly analysis of precious metals.
We encourage you to allow us to liquidate your holdings or a portion of your holdings when you’re ready, and we will not charge points or commissions on the liquidation. That said, we recommend that you hold your precious metals for three to five years to maximize growth potential; however, unlike CD’s or IRA‘s and 401K’s, there is no penalty for early withdrawal.

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Interested in Birch Gold Group?
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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info


Birch Gold Group, LP

There are no additional web sites.


Jamie Lee (Client Services)
Stephanie Boehm (Marketing)
Adrineh Telime (Director of Customer Relations)