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Birch Gold Group

Member | 47,043 inquiries |
Gold, Silver, and Platinum Dealers

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309 Court Avenue, Suite 809
Des Moines, IA 50309 | Get Directions

(800) 355-2116

http://www.birchgold.com

Monday through Friday: 8:00 AM to 7:30 PM Central Time.

Company Rating

AAA

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Customer Reviews

based on 7 reviews.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

1 complaints closed in last 3 years.

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Membership Information

Proud member since 11/14/2011
This company is a Charter Member of Business Consumer Alliance.

Recent Review

Posted on 1/9/2021 Chris M.

Former Employer 401k Rollover - Smooth & Helpful Process

Initially, I was skeptical of Birch Gold. However, the sales team worked with me over multiple calls to educate me on their company, the industry, where my precious metals would be stored, and much more. After my concerns and questions were addressed the rollover specialists helped with the paperwork and my asset allocation between gold & silver. There was never any high sales pressure and the Birch associates were very pleasant and patient. I am very happy with my transaction and look forward to a long term investing relationship with Birch Gold.

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Complaints and Resolutions

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

1 complaints against Birch Gold Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Birch Gold Group provides precious metal and coin investment services since 2011. We will help you diversify your portfolio and gain financial peace of mind.

Primary Contact:	Andy Klein (Marketing Manager)
Business Started:	1/29/2003
Social:

About Birch Gold Group

Birch Gold Group is the precious metals company of choice for people who appreciate the personal touch and believe that integrity is still important. Our customer satisfaction and record of service is exemplary and boast numerous accolades from current and past customer. Whether you’re a first-time precious metals investor looking to diversify a modest few thousand dollars or an experienced, high-end platinum investor, we strive to provide you with superior service.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Birch Gold Group, LP

Websites:
There are no additional web sites.

Contacts:

Sameen Keramat

Jamie Lee (Client Services)

Stephanie Boehm (Marketing)