BlackWolf, Inc. ratings, reviews and complaints - Computer Dealers Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege dissatisfaction with the overall quality of products and failure to make repairs. Some customers report parts are missing or installed incorrectly, or, units are not returned to customers after repair. Most complainants request refunds.

The company responds to some complaints by offering additional services, reiterating policies, or delivering products. Some complaints remain unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against BlackWolf, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business manufactures computer, network systems, satellite systems, weighing systems, and medical instrumentation.

Primary Contact:	Brian Bokon (Director/Owner)
Business Started:	1/1/1975
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Before making a buying decision, ask about the company's policies on refunds and exchanges. For example, find out if there is a time limitation involved to determine eligibility, or if the re-stocking fees are assessed on returns. If purchasing items marked "As Is," keep in mind the meaning of the term. "As Is" means you are agreeing to buy the item in the condition it is in at the time of the purchase. The seller has no responsibility to the buyer past the sale transaction. To avoid difficulties with refund issues, we advise purchases be made by credit card. Credit card purchases should be disputed within 60 days from the date of the charge.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Black Wolf

Websites:
There are no additional web sites.

Contacts:

David Jimenez (Customer Service)

Ted Brehen (President)

Addresses:

474 Orange Show Road, San Bernardino, CA, 92406

Reputation Report

BlackWolf, Inc.

Complaints and Resolutions

Other Information