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Reputation Report

1771 Woodley Avenue
Van Nuys, CA 91406
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Company Rating

BB

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complaints contain a pattern of serious allegations that the company telemarkets then offering telephone calling cards, jewelry, medicine or compact discs, cigarettes at attractive prices but fails to deliver the ordered merchandise. Despite requests for refunds or exchanges the customer fail to receive any. Customers state that what they do receive is not what they ordered and is described as very inexpensive shoes, handbags, watches, boxes of copy paper, and alarm clocks.

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Complaint Closing Statistics

0 complaints against Blue Company closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is selling general merchandise by phone.

Primary Contact: Fabiola
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Calling cards are often sold at newsstands and grocery stores, and are meant to be a convenient, affordable tool for users that make frequent international calls and may not have regular access to telephone service.

The BBB routinely recommends that card users test card service by buying a small denomination first to check out the service. Ask the retailer if they stand behind the card if the telephone service is unsatisfactory. It's important to remember that the store where the card is purchased from doesn't control the quality of the service.

Remember, very low rates, particularly for international calls, may indicate poor customer service, or a sign that hidden fees and surcharges apply. Always look for disclosures about surcharges, monthly fees, per-call access, in addition to advertised rate-per-minute. Check for expiration dates. Some cards expire after a certain amount of time. Make sure the card comes in a sealed envelope or has a sticker covering the PIN. Otherwise, anyone who copies the PIN can use the phone time you've already paid for.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources
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Additional Info

DBAs:

Almacenes Santa Fe
Wilson Company
AZ Company

Websites:
There are no additional web sites.

Contacts:

Sandra Gonzalez
Camilla Toranzo
Claudia

Other Categories: