BMW of Monrovia ratings, reviews and complaints - New Car Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against BMW of Monrovia closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

BMW of Monrovia has been in business since 1990, providing the sale of both new and pre-owned vehicles.

Primary Contact:	Sean Ramezani (General Manager)
Business Started:	12/11/1990
Social:

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Licensing

California Bureau of Automotive Repair

Verified License

License Number: 250876
Status: Valid

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Mini of Monrovia

SAI Minrovia B, Inc.

BMW Mini Of Monrovia

Websites:

http://www.miniofmonrovia.com

Contacts:

Mo Younis (General Manager)

Sebastian Valente (General Manager)

Zayn Kader (Pre-Owned Inventory Manager)

David P. Cosper (Owner)

Kambiz Ayria (General Sales Manager)

Other Categories:

Used Car Dealers

Addresses:

1451 South Mountain Avenue, Monrovia, CA, 91016

Reputation Report

BMW of Monrovia

Complaints and Resolutions

Other Information