Find a reputable business?

Reputation Report

Bob Howard Collision

26 inquiries |
Automobile Body and Paint Repair Services

File Complaint

3700 South Broadway
Edmond, OK 73013 | Get Directions

(405) 302-5990

http://www.bobhowardcollisionc...

Company Rating

AAA

View Rating Explanation

Customer Reviews

based on 1 review.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/10/2019 Victoria H.

Damaged my car

When I took my car in for an antenna Telfair there was a new manager , and he was not professional at all. I also ask if he would fix my truck button. The price e double for the antenna in 10 months. When I came to pick up my car it was damaged. My car is well taken car of. The roof window was loose, leather was ripped, gear panel was bent up and the antenna does not to down for 2 mins after button and car is off. He replace the truck button, but said he had to replace chrome. He replace it with a piece of tin and kept the chrome. The tin is lifted up and I am too afraid of Doug and his Manager to even call there to ask for it . I was crying, because I was devastated, Doug yelled in my face and said , that does not impress me and I explained, my tears was from hurt. I pass a mechanic and he I spoke and he said hos are you and I said not too good, he said good. My God, I have paid over 5,000 for repairs and now it is in the Jaguar Dealership. K pray that someone will do the right thing in higher management. Doug talked about immigration and his feelings which were inappropriate, to anyone e ,but we people of color and my husband is a Methodist Minister and we had just been there 10 months ago and treated with respect . I am so hurt.

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Bob Howard Collision closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is an auto body repair collision center.

Primary Contact:	David Fernandez (Contact)
Business Started:	3/24/2004
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Bob Howard Collision ?
Contact them directly!

Request Quote

Licensing

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Group 1 Automotive

Bob Howard Collision Center

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

8981 Palermo Drive, Edmond, OK, 73034

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile