Bob Wondries Ford

did not honor our agreement

ZERO STARS! I have never reviewed a business online before, but felt compelled to do so this time. My husband and I were looking for a used Subaru. I found one in Palm Springs and was planning on going there the next day to buy it from a private party. Just to make sure I was making the right decision I looked one more time on the internet and found a similar one at Bob Wondries. My husband called and made an offer, which they refused, they countered, we refused and told them we would just buy the one in Palm Springs. The next morning the salesman called us and offered the same thing as the night before, again we refused. He called again and said we could have it at the price we wanted. So we called and cancelled the car in Palm Spring and drove 45 minutes to Bob Wondries. When we arrived there, a family was looking at the Subaru. The salesman made a comment to us not to worry because our offer was already accepted over the phone. Our name was on their whiteboard with Subaru next to it. We took it for a test drive, told them we would take it and went in to fill out the paper work. As we were filling out the paperwork , the salesman got up then came back and said sorry it sold. When we arrived the car was still available, we had agreed on a sales price and they were expecting us. Charles the manager was very rude. He stated it was illegal for them to hold a car. He also stated that it was who ever made an offer first, and our offer was already accepted over the phone and we were already filling out the paperwork, Doesn't that mean our offer was accepted first? We were there, the car was available and we had already agreed to a sales price, we just needed to fill out the paperwork. When we arrived the other party was still looking and had not even talked numbers yet. They should have told the other party that we had already agreed to a price and were buying the car. What is so madding is that THEY CALLED US that morning, we were all set to get the car in Palm Springs. Now we lost out on both cars! Wow their word is worth nothing. The bottom line is the other party offered more. Unethical and dishonest that sums up the staff at Bob Wondries Ford.

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