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Boston's Pizza

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Fast Food Restaurants

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16927 Sierra Lakes Parkway
Fontana , CA 92336 | Get Directions

(909) 823-2300

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/16/2020 Maria m.

They sold drinks to us without asking ID and poor customer service

when I got there with my plus one we sat down with our two friends that were waiting for us our waiter asked us if we liked something to drink we looked at the menu on our phone we asked her what a good beverage she could recommended and so we got that drink, we got two one for me and my plus one did not ID us and to say we're not even 21. So she sold drinks to minors. time after my plus one asked for another one and she brought it and when she came back she let us know she was done with her shift and asked if we wanted more drinks and i asked for another one and i believe me friends did also at the time and let's us know that someone will be assisting us. The new waiter comes and asked to move out plates from the table and she dropped my drink all over me and didn't even say sorry she just said "omg wow" with a smirk and said she would be back she came with some napkins and still didn't even say sorry so I just let it happen. Me and my friend had to use the restroom and when we came out of the restroom i went up to a guy at the bar and said can he please take of the drink they spilled on me off my bill he said he couldn't assist me with that but someone else overheard and he said omg I'm so sorry I will do that right now so I said thanks and walked away. The waiter that spilled the drink on me was walking in and perhaps she saw me talking to someone about the drink being spilled on me she looked mad when she walked in but still she made fun of me because she laughed

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Boston's Pizza closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a fast food restaurant.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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