Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/30/2019 Penny C.

STONEDINE GOES GHOST AFTER 8 YEARS OF PRODUCT ON A 12 YEAR WARRANTY PROMISE

AFTER 8 YEARS, STONEDINE IS NO LONGER AVAILABLE TO REACH THROUGH THEIR WARRANTY BROCHURE. THE PHONE NUMBER NOR WEB-SITE WORKS. I CALLED BRAND DEVELOPERS AND THEY'VE ONLY HAD 1 OTHER COMPLAINT ABOUT STONEDINE. THE SO CALLED STONE COATING DOES NOT LAST AS PROMISED. THE COATING IS SLOWLY COMING OFF THE FRYING PANS AFTER NORMAL DAILY USE. STONEDINE MAKES PROMISES THAT THERE IS NO NEED FOR OIL TO BE USED WHEN FRYING OR COOKING. THAT IS NOT TRUE. OIL IS NEEDED TO FRY OR COOK EGGS, MEATS OR FOODS THAT DON'T CONTAIN OILS & FATS. IF YOU CAN REACH THIS STONEDINE COMPANY WHILE MY WARRANTY IS STILL IN EFFECT, PLEASE CONTACT ME AT EMAIL [email protected] TO SHARE A PHONE NUMBER SO I MAY USE MY WARRANTY. THANK YOU. MRS. PENNY CATHEY

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Brand Developers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is Kitchenware Retail By Television.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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