BreatheFree.Com ratings, reviews and complaints - Industrial Products Wholesale and Distributor

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege delivery related problems and inadequate customer service. Customers complain the company fails to return calls or answer e-mails. Customers report reaching only voice mail messages, busy signals, or disconnected phones. Other complainants allege merchandise sent is damaged or incorrect. Some complain they are double charged. The company responds to some complaints by issuing credits, delivering or replacing orders, requesting documentation of charges, or providing explanations. Complainants dispute that they receive credits as alleged in the company responses. Most complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against BreatheFree.Com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is distributing health products.

Primary Contact:	Robert Drumm (Business Manager)
Business Started:	7/1/1996
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within 7 days. Credit card payments must be credited within one billing cycle.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

U. S. Medical Services, Inc.

U.S. Medical Services, Inc.

Websites:
There are no additional web sites.

Contacts:

Owner

Rick Madrid (President)

Reputation Report

BreatheFree.Com

Complaints and Resolutions

Other Information