BTI Professional Services, Inc. ratings, reviews and complaints - Tax Preparation Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against BTI Professional Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

BTI Professional Services, Inc. provides corporate, small business, and personal tax preparation services; bookkeeping; payroll services; insurance services; financial planning services; estate tax planning; audit and collection issues; and more.

Primary Contact:	Marilyn Ratliff (President & CEO)
Business Started:	9/22/1982
Social:

About BTI Professional Services, Inc.

BTI Professional Services, Inc. was established in 1981 by Ms. Marilyn Ratliff, EA. We have been in business since 1981, helping companies and individuals with their Federal and State tax preparation needs in California and for all 50 States.

The staff of BTI provide income tax preparation services for businesses and individuals, estate tax planning, representation when interfacing with the IRS as well as tax problem resolutions. We also provide full bookkeeping and payroll services.

OUR MISSION
Our mission is to provide excellent service for tax preparation, bookkeeping and representation before the taxing agencies for taxpayers and businesses.

OUR GOAL
Our goal is to keep our clients in compliance with all the taxing agencies and help them succeed.

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Licensing

California Department of Insurance

Verified License

License Number: 0646214
Status: Active

California law requires tax preparers to register with the California Tax Education Council, (CTEC) and to post bond in the amount of $5,000.

To verify registration status, contact the CTEC by writing to, P.O. Box 2890, Sacramento, CA 95812-2890, or call (877) 850-2832, or send an email to info@ctec.org. The CTEC also maintains a website for online searches at https://www.ctec.org/payer/content.aspx?contentid=5

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

BTI Professional Svc

BTI Insurance Services

Websites:
There are no additional web sites.

Contacts:

Joseph Zayas (Agent)

CICILIA (accounts payable)