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Bussell & Son Inc

163 inquiries |
Water Well Drilling Service

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23710 State Highway 249
Tomball, TX 77375-8228 | Get Directions

(281) 351-5700

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/5/2024 Wanda A.

Total thiefs

They did not allow me to give a 1 star but that's what they deserve. These people are unethical Thiefs, they were charging just to do an estimate just like I had two other companies do for free, then they wanted to charge 150.00 but when I complaint about the ridiculous price for the estimate which they called diagnostic fee, then they upped the charge to 300.00 and when I refused to pay they put me into collection. well I paid it only because I have great credit, but if they feel that 300.00 is worth an unhappy customer and bad reviews then I am glad to pay it and tell everyone what a crappy company they are, I feel that customers need to know what they can expect and that this company will put you into collection for such a petty 150.00 that they doubled when I complaint

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Bussell & Son Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is Water Well Drilling

Primary Contact:	Tommy Bussel (President)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Bussell & Sons

Websites:
There are no additional web sites.

Contacts:

Tommy Bussell (President)

Addresses:

P.O. BOX 874, Tomball, TX, 77377-0874

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