Butler Golf, Inc. ratings, reviews and complaints - Telemarketing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege responding to a golf club test-play offer with a 30-day money back guarantee requiring a credit card deposit. Customers state that even though they have returned the call or attempt to return them, they are unable to effect the guarantee and obtain a refund. The company responds by refunding in some cases. In one case, the company failed to respond.

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Complaint Closing Statistics

0 complaints against Butler Golf, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is sporting goods, golf equipment and supplies.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Our experience with similar offers indicates many golf enthusiasts have lost their money to telemarketers who used a marketing technique very similar to this company's method. Generally, the telemarketers contact golf enthusiasts by phone and offer a set of golf clubs to try on a trial basis at no cost or obligation to purchaser. Participants are asked for credit card numbers for billing and security purposes. When attempting to return the clubs as agreed, they discovered they were unable to reach the company to arrange pick ups, and their credit cards had been charged, sometimes in excess of $1500. In some cases, complainants who returned the clubs never received credit for the return.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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Contacts:
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Reputation Report

Butler Golf, Inc.

Complaints and Resolutions

Other Information