Cal Way Insurance Services ratings, reviews and complaints - Insurance Agents and Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company fails to send policy information or provide other disclosures concerning billing procedures, broker fees, or claims procedures. In other cases customers report that funds collected as premiums for new insurance service, or, add on policies were not applied as intended, causing policies to be cancelled, or the insured to believe they were covered, when in fact they were not. One complainant alleges he paid the company for a bond, necessary to obtain his contractor's license, but the company failed to provide evidence of of the bond causing delays with obtaining his license. Other customers complain of poor customer service, delays in receiving refunds, or when filing claims, they found no coverage was available due to mistakes made by brokers, or claims by the carrier that no premiums were paid on behalf of the customers.

The company responds to most ccomplaints by offering explanations for their actions, by reinstating policies, or taking other appropriate steps to resolve problems.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Cal Way Insurance Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing auto, home and health insurance.

Primary Contact:	Calvin Rouw (Owner)
Business Started:	1/1/1976
Social:

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Licensing

California Department of Insurance

Verified License

License Number: OB11936
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

State law requires insurance companies to assist you, (the policy holder), in determining the amount the insurer owes you. This includes disclosing to you all benefits, coverages, time limits or other provisions that apply to your claim. They are also required to respond to any communication that reasonably suggests that a response is required, within 15 days. The law also requires them to provide any necessary forms, assistance for proof of claim, and begin any necessary investigation within 15 days of receipt of your claim. Upon acceptance of a claim, with a properly executed release, the insurer must pay any undisputed amounts within 30 days to resolve claims.

To verify the license status of an agent, broker or insurance company, broker or insurance company, orif you have insurance related questions or problems, you may contact the California Department of Insurance by writing to California Department of Insurance, Consumer Communications Bureau, 300 South Spring Street, South Tower, Los Angeles, Ca. 90013, e-mail them at [email protected], or visit their website at www.insurance.ca.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Cal-Way Insurance Services

Calway Insurance Services

Clarendon Insurance Company

Websites:
There are no additional web sites.

Contacts:

Steve Lopez (Manager)