Cal West Pools and Spas, Inc. ratings, reviews and complaints - Swimming Pool Contractor

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Cal West Pools and Spas, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Cal West Pools and Spas, Inc. is a licensed Swimming Contractor specializing in Pool and Spa maintenance.

Primary Contact:	Roy Phillips (Owner)
Business Started:	5/13/1994
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 688893
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

In California, state consumer protection laws allow consumers three days to cancel home improvement contracts totaling $25 or more, for a full refund, until midnight of the third business day after the contract is signed. The Rule applies to sales finalized at the buyer's home, workplace, or at a temporary location. By law, the seller must advise the buyer of the three day recision period, and provide two copies of a cancellation form (one to keep, and one to send to the seller), along with a copy of your contract or receipt. The contract or receipt, must be in the same language used in the sales presentation, dated, show the name and address of the seller, and explain cancellation procedures. Work should not commence before the three day period is over.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Cal West Pools & Spas, Inc.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Pool and Spa Maintenance Services

Addresses:

P.O. Box 890898, Temecula, CA, 92589

Reputation Report

Cal West Pools and Spas, Inc.

Complaints and Resolutions

Other Information