California Casino Connection ratings, reviews and complaints - Billiard Equipment and Supplies Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege difficulty redeeming the vacation certificate prize offered by this company and difficulty contacting company representatives.

The company responds to complaints by agreeing to honor the certificate, making the appropriate reservations and explaining their attempts to contact the complainants.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against California Casino Connection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is renting casino game tables for entertainment purposes and offering a vacation certificate to Las Vegas, NV.

Primary Contact:	Laura Bildner (Owner)
Business Started:	3/11/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers Las Vegas style casino tables for rent at parties or gatherings. In addition, the company offers a prize of a 3 day/2 night stay at a Las Vegas hotel. Winners are required to provide three alternate dates of travel and a credit card to the company in order for the reservation to be made. The company claims the credit card is to secure the reservation in the instance that the consumer does not show up or provide at least 48 hours advance notice of cancellation. The letter sent to winners indicates the certificate will not be honored past the expiration date, however, there is no expiration date printed on the letter.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Casino Connection

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Other Travel and Moving Services

Reputation Report

California Casino Connection

Complaints and Resolutions

Other Information