351 inquiries | Office Supplies - Sale by Deceptive Telemarketing
(818) 785-8823
Company Rating
F
Customer Reviews
based on 1 review.
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N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
Recent Review
Awful company
This company will not stop calling. We are a municipality with only 2 office orders and the twice daily calls are a major disruption. The sales people lie repeatedly. After calling the manager and getting turned down they will immediately call the service tech and pretend that they were told that he was the new manager. We have asked them to stop calling over and over. We're on the Do Not Call list, but they still call. Does anyone know a number I could call to get off of their calling list?
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BCA's Summary and Analysis:
Complainants allege high pressure sales tactics receipt of unordered merchandise and misrepresentations during sales. Other complainants allege after agreeing to a free trial offer they were billed for services without authorization the company makes repeated calls and solicitors are rude.~~The company generally responded by apologizing and explaining CCS uses independent telemarketing companies to solicit orders for its products and denying any direct responsibility for sales tactics used. In most cases the company agreed to issue refunds for the product and call tags for pick up of unordered merchandise or make other adjustments as warranted.
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Company Info
This company's business is the sale of construction tools and supplies through independent telemarketing companies.
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Licensing
On April 16 2009 we verified this company is not registered with the California Attorney General as a Telephonic Seller. Telephonic sellers are required by law to maintain a $100 000 bond and register with the Attorney General. Unregistered sellers may not solicit in California if their business or prospective purchasers are located in this state. To obtain registration information or file a complaint write to: Office of the Attorney General Public Inquiry Unit P.O. Box 944255 Sacramento CA 94244-2550 or call (800) 952-5225.
BCA has no information regarding government actions at this time.
Fraudulent telemarketers often claim that an order was placed and verified by someone else within a company. Before you accept or pay for any merchandise that arrives under less-than-clear circumstances protect yourself by insisting on proof that an order was placed. If no proof is provided offer to return the merchandise at no cost to you. Give them a specific and reasonable amount of time (30 days etc.) to pick up the merchandise. Tell the sellers that you reserve the right to keep the merchandise or dispose of it after the specified time has passed. ~Under federal law you are entitled to regard unordered merchandise sent through the U.S. mail as a free gift. The same law makes it illegal to mail bills for such unordered merchandise. If you do not wish to pay for unsolicited merchandise you have three options. In each case by law you have no obligation to the sender. If you have not opened the package you may mark it "Return to Sender " and the Postal Service will return it with no additional postage charged to you. If you open the package and don't like what you find you may throw it away; or if you like what you find you may keep it for free. In this instance "finders-keepers" applies unconditionally. ~If unordered merchandise arrives by private delivery do not accept the shipment. If you have already accepted the shipment send the shipper a certified letter with return receipt requested demanding proof of your order. If there is no valid proof inform the sender that unless the merchandise is picked up within 30 days you will dispose of it. By giving the sender an opportunity to recover the merchandise you invalidate any claim that you accepted an offer of sale merely by keeping the shipment. If an invoice for the unordered merchandise arrives withhold payment and do not use the merchandise. If the firm fails to respond to your letter or if the sender threatens you with legal action contact an attorney and your state attorney general's office.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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