California Poolman, Inc.

Pool and decking remodel added Jacuzzi to existing pool

We did a complete remodel of our pool and decking last year, this was a long awaited Dream of ours which came to fruition commencing January of 2022. We thought we We're going with an outstanding pool remodel company, but our dream turned into a nightmare which is still going on in 2023. I read another review, on Yelp which is very similar to what we are experiencing, so I am compelled to write my own to warn other prospective clients of a very disturbing pattern. First of all I will say that the craftsmanship on our pool design is beyond what we hoped this is all because of the outstanding craftsmanship of Maestro and his son who did all the tile work and the flagstone coping and stair work. Where our issues lie, the jacuzzi which was added to our pool has two water descents, which one of them is almost non existent just a small trickle of water, tried over and over again with Tony our project manager and owner of company have been sending texts since Last November which none have been answered. The other owner Andrew also knows of this issue he was at our home toward the end if our year long remodel, he pointed it out himself so he is aware but nothing has been done, we have also talked And texted with Rob who keeps saying it will be addressed, Andrew said ASAP but weeks later nothing. We had spent over 100k dollars on this pool remodel, it seems once they are done they don't care anymore. They have their money and they don't care about their customer satisfaction We wish we had never gone with them. Now we have to pay MORE money to have the jacuzzi water descent fixed by another company. We will also be addressing this with the Better Business Bureau.

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