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This company advertises rental properties in the Pennysaver and other periodicals with low rent amounts. Upon contacting the phone number in the ad, the company solicits the caller to purchase a 90 day rental listing service for $180. The service is said to include a credit check for all adults, all paper work, and a new rental list twice a week. Although the company advertises that they provide refunds if no rental is located through their services, conditions do apply. In order to be eligible for a refund, customers must fill out our refund form, and bring in all 24 rental lists that have been given (received though fax or in person) twice a week, within the 90-day service period.

Complaints against rental listing services allege that the properties advertised do not exist or that the listings are not current and the properties were already rented, were never for rent or authorized by the owner to be listed, or do not meet the criteria of the person seeking the rental. Other allegations are that the properties listed were taken from ads in other sources, such as newspapers or Internet websites. Refunds, even if provided for in the contract, are extremely difficult to obtain.

California law requires companies offering rental listings to enter into a contract with you before accepting their fee from you, and the contract is subject to certain requirements. First, it must expire no longer than 90 days from the time you execute it. It must include, besides specifically what you are seeking in a property, a provision for refunding anything you paid over $50 to you if you obtain a rental elsewhere and a provision for refund if they do not provide you at least three available rentals meeting your specifications within five days after you paid your fee. It must also outline the small claims court remedy that is available to you.