Capitalwerks LLC ratings, reviews and complaints - Computer Rental and Leasing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company failed to fund the leases and then refused to refund deposits. Complainants contend the company solicited them for a lease agreement requiring a deposit of the first and last months rent along with a processing fee. According to most complainants, when the company is unable to fund the leases, they promise to make refunds but fail to do so. Most people complain that the company does not return telephone calls.

The company responded to some complaints by issuing refunds for the deposits and, in some cases, the processing fees. In other cases, they refused to make any refunds claiming that the customer provided false information or refused to proceed with the lease, even though the terms were changed.

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Complaint Closing Statistics

0 complaints against Capitalwerks LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing equipment leases.

Primary Contact:	Mark McQuitty (Chief Executive Officer)
Business Started:	5/1/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Capital Werks, LLC

United Association of Equipment Leasing

Preferred Lease

Websites:
There are no additional web sites.

Contacts:

Adam Tomeo (Customer Service)