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Car Pros Kia of Carson

160 inquiries |
New Car Dealers

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21243 South Avalon Blvd.
Carson, CA 90745 | Get Directions

(310) 816-9800

http://www.carproskiacarson.co...

Sales: Monday-Sunday 8:30 am-11 pm Service: Monday-Friday 7:30 am-7 pm Saturday 8 am-4 pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/13/2015 Brad R.

DISHONEST SALES TACTICS

After filling out an online credit app on a Friday night, Tony the salesman tells me I qualified for Kia's Summer Special financing for 0 Down, 0 interest for 66 months, and 0 payments for 3 months. I visit Car Pros Carson the next day, Tony was busy with another customer so Max shows me various Optimas. I had made it clear to Tony on Friday night that I wasn't coming to visit the dealership if I didn't qualify for the Summer Special financing. When it came down to sit down and talk numbers Max tells me my credit score did not meet the qualifications of the summer special. I was furious and just walked out of the dealership. So less then 24 hours after being told I qualify I'm told that my credit score dropped and I don't qualify. I feel they were dishonest and just wanted to get me down there to make a deal for their profits. I am waiting for Tony to call me back and least apologize, but I'm not holding my breath. What a wasted trip.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Car Pros Kia of Carson closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We are your Los Angeles based Kia car dealership. Car Pros Kia of Carson specializes in new and preowned Kia vehicles.We are committed to one thing... the total satisfaction of our customers!

Primary Contact:	customer service
Business Started:	2/6/2004
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:

http://www.carproskia.com

Contacts:

Nick Phillips

Dean (Finance Manager)

Juan Alarcon (General Manager)

Pepe Servantes

Scott Peterson (Finance Manager)

Other Categories:

Used Car Dealers

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