Carefree Auto complaints

This letter is in response to your recent correspondence regarding the inquiry from Mr. Bryan Tichota. We are confident the following information will be beneficial and answer Mr. Tichota's questions and concerns regarding the Carefree Auto program. Mr. Tichota's Carefree Auto program became effective on October 25, 2022. The program is an auto expense reimbursement program that provides: • Towing/Roadside Assistance: Benefit provides emergency roadside assistance 24/7. The membership covers $100 per emergency roadside service at a maximum of three services per membership year. • Repair Reimbursement: Benefit reimburses the member 30% of paid electrical or mechanical repair cost, up to a maximum of $500 per claim and a maximum total payout of $1000 per membership year. • Routine Maintenance: This online benefit provides members access to savings of up to 20% on routine maintenance service for things like oil changes, tires, car washes, etc. • Tire & Wheel Protection: After prior authorization, this benefit reimburses the up to $150 per tire or wheel replacement • Car Rental Discounts: Benefit provides savings of up to 25% off car rentals through Budget and Avis • Auto Expert Hotline: Benefit provides member access to ASE Certified Automotive Technicians Mr. Tichota contacted Carefree Auto customer service on December 30, 2022 and inquired if his auto mechanic had contacted us. Customer service explained that the mechanic does not need prior authorization from Carefree Auto to perform the required repairs. Instead, the member can have mechanical or electrical service completed by the licensed mechanic. Once the services have been completed and paid for, the member can go online or call over the phone to request a reimbursement form. The member can then complete the reimbursement form and send it in with the required documentation. Upon receipt, the reimbursement company (Roadside Protect 888-912-4733) will adjudicate the repair reimbursement request and determine its eligibility. It is unclear as to what Mr. Tichota is requesting in his inquiry. However, I will be more than happy to assist Mr. Tichota with any question or concerns that he may have with the Carefree Auto program. He can reach out to directly via the below phone number or he can contact me via email at the email address below. If you or Mr. Tichota have any questions, please don't hesitate to reach out to me directly.

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