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Carlock Motorcars

40 inquiries |
Used Car Dealers

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1599 Mallory Lane
Brentwood, TN 37027 | Get Directions

(615) 261-7337

http://www.carlockmc.com

Company Rating

CCC

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/2/2021 Michele R.

I have several concerns with these 3 people that are employed at Carlock Motorcars.

OnTuesday,8-30-21,I went to Carlock Motorcars in Brentwood, TN to pickup a reimbursement check, after Connie in Acct said it would be at the receptionist desk. Hunter Mason(controller) walked toward me, aggressively staring & asked if I was Ms. Randle & said it was good to put a name w/a face, as I had complained about a phone encounter the previous wk. I have called several times asking Mr.Keener the GM to return my call, as I'm concerned if that was a threat. Today, Hunter Mason called my cell. I asked who it was calling & when he said his name, I said not to call me again. This is very concerning, given the GM has not returned my calls & now, Hunter Mason has had access to my cell# & my address. When one looks at how Marsha talked to me in the Acct department & how a sales lady was leaning on my vehicle when I ready to leave, I have several concerns with these 3 people that are employed at Carlock Motorcars.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Carlock Motorcars closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is used car dealers.

Primary Contact:
Business Started:	N/A
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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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