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Reputation Report

Carpet Wagon Glendale, Inc.

345 inquiries |
Flooring Contractors

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3614 San Fernando Road
Glendale, CA 91204 | Get Directions

(888) 452-6462

http://www.carpetwagon.com

Monday through Saturday 8:00 am - 4:00 pm
Sunday Closed

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/7/2013 Lance M.

The best flooring shop

From start to finish our flooring project was handled professionally. Avon helped us choose a hardwood flooring and all our questions about our product were attended to both before our purchase and after the hardwood installation. The hardwood installers were on time, neat, and genuinely cared that the job was done right. Their skill level seemed very high. We would like to thank Carpet Wagon for their excellent customer service and expertise! I would highly recommend them.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Some complainants allege that they experienced installation issues or delays in job completiion In a few cases customers complained that the company missed appointments or did not respond to their concerns as they would have expected. ~~The company responds to most complaints by offering to make necessary repairs providing credits towards future purchases or issuing refunds. They explain that delays with installations are sometimes caused by backorders on materials.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Carpet Wagon Glendale, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Carpet Wagon specializes in retail of flooring products such as: carpet, laminate flooring, vinyl flooring, area rugs, ceramic tile, hardwood flooring, and natural stone.

Primary Contact:	Carlos Rodriguez (General Manager)
Business Started:	6/26/1989
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Licensing

California State Contractors License Board

Verified License

License Number: 913187
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is a regional flooring retailer and this report contains our file experience on all the stores within our service area.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Carpet Wagon, Inc.

Websites:
There are no additional web sites.

Contacts:

Avedis (Avo) Barsoumian (Owner)

Victoria Hawkins (Claims and Collections)

Other Categories:

Carpet and Rugs Retail

Addresses:

111 West Foothill Blvd., Monrovia, CA, 91016

12357 Foothill Blvd., Rancho Cucamonga, CA, 91739-9353

4240 Artesia Boulevard, Torrance, CA, 90504

18207 Gale Avenue, City of Industry, CA, 91748

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