Case Boss ratings, reviews and complaints - Cellular Telephone Equipment, Parts, and Supplies Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege extensive delays or non delivery of products, although the money is processed right away, difficulty obtaining actual tracking information for their orders, and inability to obtain refunds. In addition, complainants allege difficulties communicating with the company due to their only contact being email.

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Complaint Closing Statistics

0 complaints against Case Boss closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is an online retailer selling cellular phone accesories.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The company appears to have a pattern of delivery related issues. Consumers allege shipping and delivery times are extensive and contact with the company is limited. Potential customers should note that the company's website (https://www.case-boss.com/pages/shipping-returns) claims no responsibility for shipping delays and does not consider extended shipping length to be a valid reason for a refund. In addition, Case Boss does not offer phone support, only support via email.

If you have made a purchase from an online company and they don’t deliver you have rights under federal law. The Federal Trade Commission’s (FTC) Mail, Internet or Telephone Order Merchandise Rule and the Fair Credit Billing Act provide protections so consumers do not have to pay for merchandise they ordered but never received. If you’ve tried contacting the seller directly and are unable to resolve the matter or reach them, contact BCA to file a complaint. We will promptly reach out to the company and attempt to mediate the complaint. If the business is unresponsive or unwilling to resolve complaints, this is reflected in their company report and rating we provide businesses. This also puts other consumers on alert to watch out for the business.

Other remedies include filing a dispute with your credit card company or bank. If your account has been charged before your order has been shipped, contact your credit card company right away. Initiate a dispute by calling or writing to the credit card issuer with details of the transaction, receipts or invoices, and your information. The credit card issuer must act upon the complaint within 30 days and resolve the dispute within two billing cycles. If you paid by debit card, contact your bank to file a dispute. Payments through PayPal can be challenged as well if you have not received your items. If you suspect that the online retailer is a fraud, contact the domain register to report your suspicions. This may cause the register to act and shut down a possibly fraudulent site and save some customers from falling victim to a shopping scheme.

Other Considerations

Before shopping online click out BCA's "Online Shopping Tips" for helpful information and tip

This company’s website is hosted on Shopify.com. If you are experiencing order related problems you may wish to also contact Shopify.com to report the issue and ask that an investigation be opened on the retailer, if needed.

More information can be found in the Comments and Analysis section of this report.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Online Retailers

Reputation Report

Case Boss

Complaints and Resolutions

Other Information