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CashNetUSA complaints

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175 West Jackson Blvd., Suite 1000
Chicago, IL 60604 | Get Directions

(888) 801-9075

http://www.cashnetusa.com

24/7 Customer Service: (888) 801-9075

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Total Amount in Dispute:
$163,086.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

14 complaints against CashNetUSA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
14	Unanswered

14 complaints against CashNetUSA

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12/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

11/27/2024

Three years later, they're trying to say I am $3000 from my last payment I made to them was $690. Thought I could borrow a little bit of money for a little bit of time and pay it right back but they expected me to do is borrow a lot of money and pay it back over at three year period of time and pay back triple what I borrowed, which is not what I thought I was getting when I read the contract and I didn't get a chance to read most of the contract didn't even see most of the contract way later. Resolution Sought Now they're harassing me so I'd like to quit harassing me and leave me alone. I can't afford to take out a $3000 loan for $1000 on the bottom of the line right to the bottom of the contract before I even read it.

12/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $108,633.00 Amount Settled: $0.00

Customer Complaint

11/7/2024

I got a loan from them. They intentionally withheld the true amount of the interest on the loan. Charged me 250 interest. Resolution Sought Apply a reasonable interest rate.

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