Castle Financial, Inc. ratings, reviews and complaints - Reverse Mortgage

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Castle Financial, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Castle Financial, Inc. specializes in reverse mortgages and funded and serviced by some of the oldest and strongest financial institutions in the nation. Meeting the needs of older homeowners requires special knowledge and expertise.

Primary Contact:	Lance Jackson (President)
Business Started:	12/15/2004
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 01511069
Status: Licensed

California law requires "any person or company who engages in the business of mortgage loans to be licensed by the California Department of Bureau Oversight (DBO) with a Consumer Finance Lenders License, or the Bureau of Real Estate (BRE) with a brokers license.." A finance lenders license provides the licensee with an exemption from the usury provision of the California Constitution. The California Finance Lenders Law provides limited brokering authority. A "broker" is defined in the law as "any person engaged in the business of negotiating or performing any act as broker in connection with loans made by a finance lender." Brokers licensed under this law may only boker loans to lenders that hold a California Finance Lenders license.
Prior to using the services of a mortgage broker or lender, make sure they are properly licensed with the California Department of Bureau Oversight, (DBO), and/or the California Bureau of Real Estate, (BRE).

You can reach the DBO by phone at (866) 275-2677, or visit their website at www.dbo.ca.gov. The BRE can be contacted by phone at (877) 373-4542, or their website address is www.dre.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Castle Financial, Inc.

Complaints and Resolutions

Other Information