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Cathedral City Air Conditioning & Heating, Inc.

298 inquiries |
Air Conditioning & Heating Contractors

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255 West Oasis Road
Palm Springs, CA 92262 | Get Directions

(760) 321-8352

http://www.catcityac.com/

Monday-Friday: 8:00 AM-6:00 PM
Saturday & Sunday: Emergency Calls only

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/31/2017 Jamal H.

Incompetent Service

My home warranty company called this business to service my air conditioning unit, and it was the worse experience ever. The two technicians said they were replacing a bad breaker. Not only was the breaker that Cathedral City Air Conditioning & Heating replaced was the incorrect size, it also caused a small fire and I had to end up replacing my entire electrical panel, because of their mistake. I would NEVER recommend this business to anyone. The company also lied and told my home warranty company that the small fire that occurred was pre-existing damage, but the prior electrician that was at the property the day before took pictures and had proof that this was damage caused by the incorrect fitting of a breaker that Cathedral City Air Conditioning and Heating provided.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Cathedral City Air Conditioning & Heating, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Cathedral City Air Conditioning & Heating, Inc. does it all. We do everything from routine repairs and maintenances to emergency service and expert equipment installation and replacement.

Primary Contact:	Magdy "Max" Adeeb Ghaly (Owner)
Business Started:	4/21/2006
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Licensing

California State Contractors License Board

Verified License

License Number: 885540
Status: Active

Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Cathedral City Air Conditioning & Heating

Websites:
There are no additional web sites.

Contacts:

Customer Service

Other Categories:

Ventilating Contractors

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