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Cellpay complaints

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4252 Bluebonnet Drive
Stafford, TX 77477 | Get Directions

(681) 235-5729

http://cellpay.us

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Total Amount in Dispute:
$1,819.00

Total Amount Settled:
$160.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

13 complaints against Cellpay closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
12	Unanswered

13 complaints against Cellpay

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7/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $99.93 Amount Settled: $0.00

Customer Complaint

6/6/2024

I did not authorize and I do not use this service. Resolution Sought Refund

5/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.45 Amount Settled: $0.00

Customer Complaint

5/2/2024

My credit card has 5 fraud charges for $60.49. I do not subscribe to cell pay AND no one answers the telephone at 682 235-5729 I have contacted my bank & they will work the fraud charges. Resolution Sought Please credit my account for these charges

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