Central Business Systems ratings, reviews and complaints - Office Supplies - Sale by Deceptive Telemarketing

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misleading and deceptive solicitation practices including misrepresenting their relationship with the business misleading complainants to believe they are ordering from their regular suppllier. Other complainants allege they receive unauthorized merchandise product prices are grossly overinflated or failure to remove the complainants information and stop soliciting them.~~The company responds to complaints by issuing RMA numbers for merchandise pick-ups cancelling accounts clearing invoices and placing complainants on their do not call list.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Central Business Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Central Business Systems is a company that sells office supplies via telephone.

Primary Contact:	Ed Hughes (Contact)
Business Started:	8/1/1985
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We routinely advise when contacted by a telephone soliciter rather than make an immediate decision ask that the terms of the offer be presented in writing. To minimize misunderstandings designate one employee to whom all calls regarding equipment or supplies must be directed. The designated employee will become familiar with regular suppliers and would be less likely to accept from an unfamiliar caller. If unordered merchandise arrives write the company of your intent to keep the shipment as a free gift if pickup is not arranged within a reasonable length of time. Send your letter by certified mail to obtain proof of receipt. Be sure to keep copies for your records.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

C B S

Websites:
There are no additional web sites.

Contacts:

Edward Lenhart (Owner)

Dave Grant (Billing Manager)

Gilbert

Deana Whitehead

Mark Wood (Director of Operations)

Other Categories:

Medical Supplies Retail By Telephone

Addresses:

8379 Topanga Canyon Blvd, Canoga Park, CA, 91304

6410 Van Nuys Blvd, Van Nuys, CA, 91401

14640 Victory Blvd, Van Nuys, CA, 91411

Reputation Report

Central Business Systems

Complaints and Resolutions

Other Information