Charles River Laboratories International, Inc. ratings, reviews and complaints - Laboratories Research Development

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Charles River Laboratories International, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Charles River Laboratories offers a wide range of products and services including research model and services, preclinical services, discovery research services, biologics testing solutions, and endotoxin detection & microbial identification.

Primary Contact:	James C. Foster (President)
Business Started:	6/28/2000
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Charles River Laboratories International, Inc.?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

Agency: Federal Trade Commission (FTC)Washington~Description: ~

~ On June 19 2014 the Federal Trade Commission ("FTC") reached a Decision And Order with Charles River Laboratories International Inc. ("Charles River") over allegations they violated the FTC Act by falsely claiming to participate in the international privacy framework known as the U.S.-EU Safe Harbor.

~ Under the Settlement Charles River is prohibited from misrepresenting the extent to which they participate in any privacy or data security program sponsored by the government or any other self-regulatory or standard-setting organization. This Order will terminate on June 19 2034 or twenty years from the most recent date that the United States or the FTC files a complaint in federal court alleging any violation of the Order.

~ ~~Date of Action: 6/19/2014

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Charles River BRF Inc

Websites:
There are no additional web sites.

Contacts:

Paul Landers (Branch Manager)

Rajinder Bhalla (President)

Thomas F. Ackerman (Treasurer)

David P. Johst (Secretary)

Addresses:

305 Almeda Genoa Rd, Houston, TX, 77047-3005

Reputation Report

Charles River Laboratories International, Inc.

Complaints and Resolutions

Other Information