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Chipotle Mexican Grill

38 inquiries |
Fast Food Restaurants

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19881 Century Blvd
Germantown, MD 20874 | Get Directions

(240) 686-1060

http://www.chipotle.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/18/2021 Brian .

Go after them for rude service, price price gouging and mishandle food and personal phone while helping customers.

We figured we would try you after months away do to the piss poor customer service your employees offer. We ordered two bowls we both like half and half chicken and steak. When the lady used the basting spoon she shock off more the half the meat and went to the next meat doing the same. So I get about 8-10 pieces or meat. Now the guy behind me got the whole spoon full. We asked the next guy if he could top with a little more meat. The lady started yelling in Spanish at him and us when we went to pay she ran over said something it Spanish to the cashier. My order went from around $25 before tax with 2 sodas to all most $40. I looked at the lady and said what!!!! That's around $16.50 each meal that's crazy lady came back an said extra you pay and walked away. I looked at my wife and said screw this we walked out. We went to a sub shop around the corner professional customer service no yelling food made to order very happy I will definitely tell people to stay away from your establishment. The shit service you offer Thanks for hiring tool bags that don't care. Your employees are the face of your company.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Chipotle Mexican Grill closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is fast food restaurants.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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