Cigna Healthplans of California ratings, reviews and complaints - Insurance Agents and Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented by the Bureau. However the company failed to respond to one complaint. In one case the company failed to address the complainant's allegations.

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Complaint Closing Statistics

0 complaints against Cigna Healthplans of California closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing health and accident insurance.

Primary Contact:	Manager
Business Started:	1/1/1929
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is located out of our service area. If you wish to obtain a report or file a complaint please contact the BBB of Southeast Tennessee & Northwest Georgia by writing 1010 Market Street Ste. 200 Suite 200 Chattanooga TN 37402-2614; or by calling (423)266-6144. To view their report online please visit: ~http://www.bbb.org/washington-dc-eastern-pa/business-reviews/insurance-services/cigna-corporation-in-philadelphia-pa-80000928/~

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
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Contacts:
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Reputation Report

Cigna Healthplans of California

Complaints and Resolutions

Other Information