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Citi Residential Lending, Inc.

84 inquiries |
Mortgage Services

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P.O. Box 6243
Sioux Falls, SD 57117 | Get Directions

(800) 283-7918

http://www.citimortgage.com/mo...

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Citi Residential Lending, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Citi Residential Lending, Inc. has been in business since 2004, providing a variety of mortgage assistance services.

Primary Contact:	Grace Schulz (Office of the President)
Business Started:	3/5/2004
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Citi Residential Lending

CitiMortgage, Inc.

Websites:
There are no additional web sites.

Contacts:

Patty Tanous

Victoria Dunn

Danny Hernandez

Haydee Gonzales (Customer Service)

Office of the President

Addresses:

1000 Technology Drive, Mail Station 20-1-372, O' Fallon, MO, 63368

10801 East 6th Street, Rancho Cucamonga, CA, 91730

P.O. Box 11000, Santa Ana, CA, 92711-1000

1100 Town and Country Road, Suite 400, Orange, CA, 92868

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