Citizens Energy Group ratings, reviews and complaints - Electric Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Citizens Energy Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides electricity utility services.

Primary Contact:	Jeff Harrison (President)
Business Started:	1/19/1935
Social:

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Licensing

To verify update date information please contact: Indiana Utility Regulatory Commission
302 W. Washington Street, Suite E-306, Indianapolis IN 46204
http://www.in.gov/iurc
Phone Number: (317) 232-2701
Fax Number: (317) 232-6758

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Jeff S. Brown (Director of Gas Marketing)

Rhonda Harper (Community & Stakehold Engagement Mgr.)

Susan Michaels (Supervisor of The Businses Contact Center)

Social Media

Addresses:

P.O. Box 7056, Indianapolis, IN, 46207-7056

Reputation Report

Citizens Energy Group

Complaints and Resolutions

Other Information