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Citizens Lending Group

868 inquiries |
Mortgage Services

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3455 East La Palma Avenue #102
Anaheim, CA 92806 | Get Directions

(800) 443-4042

http://citizensreversemortgage...

Please contact us for more information and our current business hours.

Company Rating

AAA

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Customer Reviews

based on 5 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/22/2015 charles m.

The excellent work of Leslie Heid to accomplish our goal

Leslie did a great job working with me. She was determined to persevere and accomplish her goal. She stuck with it until the end. Leslie had to battle with situations that came up and she won. We thank her for her help. Charles Melendez

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Citizens Lending Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Our mission is to set the highest standard in the Reverse Mortgage industry. We are committed to quality customer service and putting the needs of the people we serve first.

Primary Contact:	Jeffrey Krolosky (President)
Business Started:	5/21/2007
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 01814249
Status: Licensed

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Lance Schultz (Partner)

Other Categories:

Reverse Mortgage

Real Estate Brokers

Addresses:

1122 East Lincoln Avenue #116, Orange, CA, 92865

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