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City Express Plumbing Inc.

100 inquiries |
Plumbing Contractors

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443 North Virgil Avenue
Los Angeles, CA 90004 | Get Directions

(323) 790-9001

http://www.cityexpressplumbing...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/9/2014 Robert G.

Great Services

I have two words to say about City Express Plumbing Inc: EXCELLENT SERVICE!!! As first time home owners, we had our first plumbing crisis, with everything backed up. I thought we were going to have a nightmare on our hands, but Rafael, the owner, was amazing came the same day we called. I was very impressed with how he explained everything in terms I could understand. Once he started working he was quick, efficient and very clean. Fair prices, honest, very professional and great customer service. Highly recommended!! Thanks City Express Plumbing.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against City Express Plumbing Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

City Express Plumbing is a full-service company specializing in all aspects of plumbing for commercial, residential and multi-family housing. Services include: water/drain line repair and replacement, leaking pipes, gas piping and more.

Primary Contact:	Rafael A. Ochoa (President/CEO/RMO)
Business Started:	11/18/2013
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Licensing

California State Contractors License Board

Verified License

License Number: 995765
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Customer Service

Other Categories:

Plumbing Drain and Sewer Cleaning Services

Water Heater Repair Services

Water Leak Detection

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