City Rental Resources ratings, reviews and complaints - Scam

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against City Rental Resources closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

City Rental Resources advertises rental assistance services.

Primary Contact:	Keith
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

City Rental Resources (“CRR”) advertises in online classified ad listing services, such as backpages.com, a need based rental assistance program for $199. CRR claims they will get applicants funding for a new home regardless of credit of rental history. Interested parties are prompted to contact CRR by calling the phone number in the ad. The ads do not disclose any other contact information for the business, nor do they provide a company name or name of a representative to ask for.

Calls to the number reach a recording that reveals the company name and claims to provide assistance with your first and last month’s rent as well as the deposit, for a fee of $199. Callers are prompted to fill out an online application and if they meet the criteria a intake manager will email the applicant with information and a phone number to call. CRR claims their program is tied to the Department of Education.

The application requests your social security number and other sensitive information before details of the offer are revealed and before a contract is provided. Consumers allege once they apply and pay CRR they do not receive assistance, promised rentals are not provided, inability to reach the company, and difficulty obtaining refunds. Consumers are also concerned with what CRR does with their personal information. In response to allegations the company commonly refers to the signed contract and, in some cases, claim to issue refunds, although applicants deny receiving their money back.

The company appears to assist or apply for financial aid (“FAFSA”) on the applicants behalf and enroll them into an online college. The US Dept of Education cautions individuals against paying anyone a fee to prepare a FAFSA application for you. The application is free and can be completed through the Dept of Education website, or www.fafsa.gov.

Rental assistance information is available through the US Department of Housing and Urban Development. For local information select your state of choice from their list.

Other Considerations

BCA cautions consumers against providing any personal and sensitive information to anyone that you have not thoroughly researched. Also, never pay or provide your financial information until you have all of the information regarding how the information will be used, terms and conditions of any agreement, and your rights.

Consumers are urged to file a complaint with BCA if they experience a problem or are unable to resolve an issue with the company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

CRR Corp

First Last and Deposit Program

Websites:

www.199movesyouin.com

Contacts:

Valarie

Other Categories:

Scholarships and Financial Aid

Reputation Report

City Rental Resources

Complaints and Resolutions

Other Information