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City Thrift

121 inquiries |
Thrift Shops

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2032 North Highland Avenue
Jackson, TN 38305-4919 | Get Directions

(731) 668-1302

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/23/2019 Crystal W.

Staff humiliated me in from of customers and employees.

I enter the City Thrift store on Saturday 9/21/2019 to purchase items. I was in the boy's department looking for pants, the racks where stuffed with clothes, so every time I moved the clothes the pants would fall off the rack. Instead, of me letting the clothes fall on the floor, I threw the pants over the rack. I was asked to leave the store by a lady name Suzane because in her words instead of me throwing clothes over the rack " common courtesy would be to hang them back up on the rack. I was humiliated in front of the staff, customers and my child. How are you asked to leave a store because you don't do their job. For me to be treated in such a manner is embarrassing and very disgusting by a supervisor of City Thrift. People donate items for these people to have a job to only get treated like the items that are being dropped off.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against City Thrift closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a thrift shop.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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