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City Wide Towing

70 inquiries |
Automobile Towing Services

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1891 East Market Street
Stockton, CA 95205 | Get Directions

(209) 957-5757

https://citywidetow.com/

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/25/2021 Yvette S.

I really don't have anything good to say

My 23 year old daughter's car broke down, and I called my roadside service and was led to this tow company. The dispatcher, "Roger Markowitz" was very irrational, unreasonable, and extremely rude. He accused the customer service agent, my daughter, and myself of "giving him attitude", his words, and refused to tow her car. She had young children in the car, and we pleaded with him to give us a tow, and yet he said he did not care about us or the children, and still refused to tow the car, and he was not being rational, and was extremely agitated from the moment of contact...I have no idea what the real reason for his awful attitude is,but you guys have definitely lost a repeat customer, and my roadside service provider has chosen to remove you from their provider list...I have never in my life had such an awful experience, and this man is a real piece of work! He knew that you guys were ultimately the only tow service open, close, and available at that hour, and manufactured a reason to not help us. I hope you guys do something about him, and quick!! He was awful to us, and extremely disrespectful. He had no compassion/empathy for us at all. So, we were ultimately stuck on the side of the road all night from 10:30p.m. to 5am with 2 little boys, ages 5 and 2, in the cold!! I really don't have anything good to say and if I could have posted this review without any stars I would have.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against City Wide Towing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides automobile towing services.

Primary Contact:	Roger Markowits (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

810 S Monroe Street, Stockton, CA, 95206-1254

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